Shipping & Delivery

New lower shipping rates for orders under $99!  

We’re working hard to lower costs and passing the savings on to you!  

Shipping Policy

Most orders placed Monday through Friday by 10AM (EST) are shipped on the day the order is placed. Orders received after 10AM (EST) may be shipped the next business day.  Orders received during the weekend or holidays will be shipped the next business day.  Orders that required shipment directly from the manufacturer may experience delays also.  Occasionally orders will have a delay caused by circumstances beyond our control.  This includes weather delays, delays due to a high volume of orders, or carrier service problems. 

Domestic Shipping

FREE Shipping – Frank Rowe & Son offers FREE shipping on orders of over $99.00 delivered in the contiguous United States.  We will choose the most cost-effective shipping service available. 

Shipping Upgrade – Other shipping options may be available.  These options will be calculated and displayed at checkout.     

Exceptions:  Aerosols, flammable items, and products containing hazardous chemicals must be shipped via ground transportation. Frank Rowe & Son charges shipping fees based on actual weight. We use the most economical carrier to ship your packages right to your door. Carriers include USPS, and UPS.

International Shipping

We do not offer international shipping at this time.

For a limited time, enjoy FREE shipping on all Master Equipment Dryers. Must Use Promo Code DRSHP. Free Ground shipping will be applied to order at checkout. Offer valid only in the contiguous United States. Offer subject to terms and conditions; some exclusions apply. Truck shipment requires additional handling.

Master Equipment Dryers are Professional-Grade Dog Grooming Dryers manufactured to meet the demanding needs of the Pet Care Professional and rank among the best in the pet care industry. Master Equipment dryers feature professionally designed features that do the job, looks great, and are ergonomically refined with the busy groomer in mind. Available in multiple options to meet every drying need, we are offering Free Shipping for a limited time.

Express Orders: Express service is available for an additional charge. Call 717-616-8646 to inquire about express delivery.

Additional Shipping Charges: Items marked “Additional shipping charges apply” require extra shipping and handling charges, due to their large size or weight. These are excluded from the Free Freight Policy and shipping promotions, except where specified. Shipping times for items shipped direct from the manufacturer may vary. Please see website offers for delivery time estimations.

Free* Freight Policy: If your order is being shipped via ground shipping within the contiguous United States (Alaska and Hawaii are exempt) and the merchandise total is more than $99.00, we’ll pay ALL of the shipping and handling charges! *Excludes cages and crates, exercise pens, grooming tables, tubs, dryers, large-bin storage containers, large package, motor-freight items, and items shipped directly from the manufacturer.

FREE SHIPPING on Master Equipment & ProSelect: Enjoy free ground/freight on Master Equipment Dryers with promo code DRSHP, and on all qualifying orders of $2,500 or more of select Master Equipment® and ProSelect® equipment and containment items! Any additional qualifying products included with the purchase of $2,500 or more of these select items will also ship free. This shipping promotion applies only to ground/freight in the contiguous United States. Excludes the non-contiguous states of Alaska and Hawaii and all off-shore United States territories and possessions. If your order doesn’t qualify for free ground shipping, your order may contain ineligible items. A special handling fee applies to orders that require truck shipment or additional services including Liftgate, Inside Delivery, and Residential Delivery Fees. Terms and conditions may apply and are subject to change without notice.

Receiving your delivery/damaged goods

PetEdge carefully packages your order in our Distribution Centers and has partnered with the highest rated shipping carriers to deliver your products in the very best condition. Unfortunately, beyond our control, shipping incidents can occasionally occur and cause damage.
Carefully inspect your valuable delivery and don’t allow the delivery driver to make you feel rushed. You always have the right to refuse shipments with major damages – especially on grooming tables, cages, and tubs.

Before signing

  1. Look for signs of damage, including boxes and crates with crushed corners, holes and tears, wetness, stains, upside down crates, opened and resealed boxes. Don’t accept delivery if the original box or crate and packing tape is not intact.
  2. If you ordered a Master Equipment LED table, carefully open the crate and confirm the glass tabletop is intact.
  3. Thoroughly document any damages or missing items directly on the delivery receipt.
  4. Photograph any damaged products or packaging issues.

Sign and retain a copy of the delivery receipt for your records

If you do not report and document damages on the delivery receipt before signing, it is impossible to resolve losses with the shipping company. PetEdge cannot be held responsible for shipments after signing.

Call 800-738-3343 for more information.