Frank Rowe Blog

Responding to Bad Reviews (and Good Ones, too!)

Responding to Bad Reviews (and Good Ones, too!)

You work hard and do your best, so finding that a customer has left a bad review of your business can be terribly disheartening. What is the best way to handle a review that poorly reflects your business?

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Add-On Services

Add-On Services

Some groomers offer add-on services that customers can purchase in addition to their basic full grooming price. Add-ons are services or goods used in addition to a standard full-service groom.

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Anatomy of a Grooming Shear

Anatomy of a Grooming Shear

Pet groomers depend on various tools to practice their craft correctly, and good quality shears are a must-have. Because shears are something we depend on, we should know the proper terms of their parts and how to best take care of them.

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Dabbling in Retail

Dabbling in Retail

There are a limited number of pets hardworking groomers can style in one day, but by selling a few retail items to your existing customers, you can quickly increase your income without adding a single pet to your busy schedule.

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Medicated Shampoo Use

Medicated Shampoo Use

Your customer arrives with his dog and a bottle of shampoo from the veterinarian. “Can you please use this? Thumper is one itchy dog, and his doctor wants us to try this to see if it helps.” Read on to see the best way to proceed.

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The Art of Blending

The Art of Blending

Novice groomers often struggle with setting patterns on breeds such as Schnauzers, Scottish and other terriers, and Spaniels. Properly blending pattern trims like these is an essential skill that will elevate a groom from “meh” to “marvelous!”

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Holiday Adornments

Holiday Adornments

Pet grooming during the winter holiday season tends to be brisk. As pet owners prepare to travel with their animals or welcome family and friends to their homes, having freshly groomed pets isa top priority. The whole family needs to look spiffy for family photos! Adding a little extra bling to freshly groomed pets is fun and festive for us and often warmly welcomed by pet owners.

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Essential Cat Grooming Tips

Essential Cat Grooming Tips

Cats and dogs have very different grooming needs. Here are a few helpful cat grooming tips. Leaving product on the coat- It is not uncommon for dogs to exit a grooming appointment happily sporting some type of product in their fur. It could be a leave-in conditioner, a little detangling spray or mousse, a dusting of chalk, or a spritz of cologne.

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Dealing With External Parasites

Dealing With External Parasites

There are some radical differences between pet grooming a few decades ago and today. Tubs and tables that move up and down, high-velocity dryers, bathing and vacuum systems, and other contemporary tools make grooming far more efficient and less strenuous. But perhaps the most significant difference is the advent of modern oral and topical flea and tick control.

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Holiday Preparation

Holiday Preparation

As the year comes to a close and the winter holidays are on the horizon, savvy groomers know that the coming weeks will be busy ones. Many people are motivated to have their pets groomed this time of year because they will be entertaining company and want their dogs and cats to look and smell their best.

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