Return Policy

     Here at Frank Rowe and Son, we want to make the return process as easy and hassle-free as possible. All products that we sell carry our complete guarantee of satisfaction. If for any reason you’re not completely satisfied, you can return it within 30 days. We will give you an exchange or refund (excluding freight), whichever you prefer. If you are dissatisfied, please call Customer Service at (717) 533-4426, or email orders@FrankRoweandSon.com. We want to make it right! If you need to return merchandise, call for a return authorization number. To process your return, please print the return authorization number, indicate what items you are returning, the reason for the return, and what action you would like us to take. Send your return via UPS or insured mail to: 

Frank Rowe and Son
309 Hockersville Road
Hershey, PA 17033

Restrictions: We regret that personalized items and videos cannot be returned unless there is a defect in workmanship.